Emergency Electrician in Edenbridge and the South East

Last updated 30 September 2026.

Who we are

Enko Electrical LTD (company number 15379502) is responsible for the personal information described here. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. This is not a customer visiting address. Contact enkoelectricalltd@gmail.com about your information.

Enquiries and electrical work

We collect your name, contact details, postcode, description of the electrical work and any photos you choose to send, including through our website, WhatsApp, or Facebook and Instagram enquiry forms. Meta may process WhatsApp messages and may prefill fields from your profile on its enquiry forms; check them before sending. We use these details to respond, assess the issue, discuss availability, provide initial quote guidance and arrange work. Photos and messages cannot replace an on-site inspection. Sending an enquiry does not confirm an appointment or subscribe you to marketing.

For work you may buy from us, our legal basis is taking steps at your request before a contract and performing the contract if work proceeds. For enquiries on behalf of a business, we rely on our legitimate interest in responding to business enquiries and providing electrical services. We also retain relevant records to meet legal obligations and, where necessary, to establish or defend legal claims. You can object to processing based on legitimate interests.

We need a way to contact you and enough information to assess your request. Without those details we may be unable to respond. Please do not send payment details, sensitive personal information, or photos showing people or unrelated private information.

Services handling your information

Krystal hosts the website and supports delivery of callback emails to our business Gmail inbox. Google handles that inbox. Meta processes WhatsApp messages and supplies enquiries submitted through Facebook and Instagram under its own privacy terms. We use FreeAgent for invoicing and accounting and Stripe for connected payment services. Relevant customer, invoice and transaction details are handled by those services when used. Unsuccessful enquiries will not routinely be added to accounting records. We do not sell enquiry details.

Providers may process information outside the UK. Their published privacy and transfer information explains the locations and protections they use. Google describes reliance on adequacy arrangements, including the UK Extension to the EU–US Data Privacy Framework, and standard contractual clauses where required. FreeAgent's customer data-processing terms describe its processor obligations and international-transfer arrangements. Contact us for information about the safeguards relevant to your enquiry.

Krystal privacy information · Google privacy information · Google transfer safeguards · Meta privacy information · FreeAgent data-processing terms

How long we keep information

We delete enquiries that do not become jobs once the enquiry is closed and no further follow-up is needed, unless a specific legal reason requires a limited record. The business owner handles deletion from the inbox and downloaded lead lists; the website does not automatically delete those copies.

For completed jobs, accounting records are normally kept for six years from the end of the company financial year they relate to, and longer where tax or other legal requirements apply. Job certificates, testing and warranty information are retained while needed to document the work, meet applicable obligations, support a warranty or deal with a dispute; these records are reviewed for deletion when those purposes end. Providers' backups and independently held records may follow their own retention periods.

Website storage and measurement

With your permission, Google Ads measurement loads on the live website to attribute successful callback submissions and phone or WhatsApp button clicks to advertising. Clicks are not proof of a completed call, conversation or job. Google receives device and browser information, page and referral information, advertising-click identifiers and event data, and may store advertising cookies. We do not send names, phone numbers, postcodes, messages or photos entered in our form as advertising event data. Ad personalisation is disabled and no Meta pixel is installed. No Google advertising tag loads before you accept, or on our review site. Rejecting optional cookies does not affect contact options. Your preference is kept in this browser for up to 180 days. Use Cookie settings to withdraw consent; we then stop website advertising measurement and clear accessible advertising cookies. Withdrawing consent does not undo information already sent to Google. See Google’s privacy and cookie information for its retention and processing.

Your rights

Depending on the circumstances, you can ask for access, correction, erasure, restriction or a portable copy of your information, and object to processing based on legitimate interests. Where consent is used, you can withdraw it without affecting earlier lawful processing. Rights have legal conditions and exceptions. Contact our email address above with requests or concerns. You can also complain to the Information Commissioner's Office.